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04/24/2008
Kenworth Names 2008 Parts Council Members To Help Enhance Customer Support
Category: Trucking News
Posted by: Craig Zwiener
KIRKLAND, Wash., April 24, 2008 – Kenworth Truck Company has named its 2008 Kenworth Parts Council members. The council consists of leading parts managers from Kenworth dealerships in the United States and Canada. The council’s goal is to further enhance the quality and value of service to Kenworth customers.
Kenworth Parts Council members are: Chairman – Mike McKay, Kenworth Sales Co., Salt Lake City, Utah; Mike Carwile, Truck Enterprises-Richmond, Richmond, Va.; Jo Frost, Edmonton Kenworth, Edmonton, Alb.; Keith King, Kenworth of Birmingham, Birmingham, Ala.; Dale McCord, Kenworth of South Texas, Pharr, Texas; Mike Oswald, Wisconsin Kenworth, Madison, Wis.; Vic Stiller, Inland Kenworth, Phoenix, Ariz.; Dan Villeneuve, Tandet Kenworth, Kingston, Ont.; and Kenworth Dealer Council Representative Ron Whiteford, Lower Great Lakes Kenworth, South Bend, Ind. Kenworth dealers sell genuine Kenworth parts and provide all makes parts and service through nearly 300 locations in the United States and Canada. Information on the Kenworth PremierCare(R) parts program is available at www.kenworth.com under Parts and Services. The site includes information on the SmartSearch online parts catalog and cross reference tool, Kenworth PremierCare Connect parts inventory management program, Kenworth PremierCare all-makes parts catalogs, Kenworth Privileges card, monthly Internet parts coupons, and Kenworth Dealer eFlyers with current parts and service specials. To help support customers, Kenworth provides a complete dealer list on its website at www.kenworth.com. In addition, the Kenworth PremierCare(R) Customer Center (1-800-KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Kenworth PremierCare Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services. Kenworth Truck Company is the manufacturer of The World’s Best heavy and medium duty trucks. In addition, Kenworth is the recipient of the 2007 J.D. Power and Associates awards for Highest in Customer Satisfaction for Over The Road, Pickup and Delivery and Vocational Segment Class 8 trucks. Kenworth’s home page is www.kenworth.com. Kenworth. A PACCAR Company. #
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