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Aljex Automates Driver Texting to Increase Accuracy, Save Time
Middlesex, N.J. - Aljex has integrated driver texting into its hosted broker and dispatch application. Now a broker or dispatcher can send text messages to driver cell phones directly from his or her Aljex dispatch screen with a couple of keystrokes. Preformatted messages include pick-up addresses, reference numbers, contact information, and more.
Aljex Software is the industry-leading provider of hosted management software for freight brokers, 3PLs, and other transportation providers.
To text a driver from an active load screen, an Aljex subscriber simply selects "forms," chooses the appropriate preformatted message, then presses "send." Aljex automatically populates the text message with the correct information for that load and sends the message to the cell phone number of the assigned driver.
Text messages reside in a driver's phone until the driver can safely deal with them. No response is necessary; in fact it's a one-way service - to the driver. One selectable text message requests that the driver call the broker or dispatcher for further instructions.
"Texting is an excellent tool for getting accurate information to drivers on the road. You don't waste phone time spelling things out over the phone, and the driver doesn't make mistakes writing them down. What the driver gets is exactly what you sent from your Aljex screen," said Tom Heine, president of Aljex.
Since Aljex is hosted on the Internet, driver text messages are actually sent from Aljex servers; an Aljex user can text a driver from any Internet connected computer. No phone connection is required. Also because Aljex is hosted, driver texting - like all Aljex upgrades - is available immediately to all Aljex subscribers.
